Introduction To Quality
When the expression "quality" is used, we usually think, in terms of an excellent product or service that fulfils or exceeds our expectations. These expectations are based on the intended use and the selling prices.
For example, a customer expects a different performance from a plain washer than from a chrome-plated steel washer because they are a different grade. When a product surpasses our expectations we consider that quality. This, it is somewhat of an intangible based on preception.
Quality can be quantified as follows:
Q = P/E
Where,
Q = Quality
P = Performance
E = Expectation
If Q is greater than 1.0, then the customer has a good feeling about the product or service. Of couurse, the determining of P and E will most likely be based on preception, with the organization determining performance and the customer determining expectation. Customer expectations are continually becoming more demanding.
当表达“质量”是用，我们通常认为，在良好的产品或服务，满足或超出了我们的期望。这些预期是基于打算使用和销售价格。
例如，一个客户希望从一个不同的性能比较普通螺栓垫圈 / 镀铬螺栓垫圈，因为它们是不同的等级。当一个产品超过我们的期望，我们认为质量。这一点，有些无形的感觉。
可量化的质量如下：
为Q = P / E
哪里，
Q = 质量
P = 性能
E = 展望
如果Q是大于1.0 ，则具有良好的客户感觉的产品或服务。当然，确定的P和E的最有可能是基于感觉，与本组织确定的性能和客户确定的期望。客户的期望，不断的要求越来越高。
